條款及細則

The prices of the merchandise will be as quoted on the Website at the time you submit your order. We will use all reasonable commercial endeavours to display accurate and up to date prices on our site.

Our Website contains a large number of merchandise. It is always possible that, despite our reasonable efforts, some of the merchandise on the site may be incorrectly priced. If we discover an error in the price of the merchandise You have ordered we will contact You to inform You of this error and we will give You the option of continuing to purchase the merchandise at the correct price or cancelling your order. Further, because prices of the type of merchandise for sale are often updated by the supplier we cannot state the definite price until we send you our acceptance of your order.

Friendly Reminder:

1. Once the check-out process is completed, the delivery address cannot be changed.
2. If the total billed amount of the order does not meet the minimum requirement of $350 for free shipping, the shipping fee will be counted based on the account membership level, for example, VIP/Premier members shall pay $60 for shipping, general members shall pay $80 for shipping, and the final amount is based on the shopping bag.

*Remarks:

1. The total billed amount refers to the amount after discounts and excludes the delivery fee.
2. The goods delivered by Barkmall cannot be combined with goods delivered by sellers for the calculation of the total billed amount.

In order to protect customers’ interests, you are suggested to add the favourable items to the shopping bag or wishlist and reconfirm the payment details (including the total billed amount and delivery fee) before proceeding to payment.

For goods directly delivered by the seller, you may enjoy a free delivery service by spending a specified amount in the same store, if applicable. Due to the different designated spending amounts required for each seller, you may check the delivery details of the relevant seller on the product description page where available.

We reserve the right to amend the free delivery threshold at any time and from time to time.

The Bark Claims Process for Property Damage and Personal Injury supports customers in the rare instance where a defective product sold through Barkmall.com which may cause property damage or personal injury - including products sold by Barkmall or by one of our third-party selling partners.

To request compensation for property damage or personal injury that you believe was caused by a defective product purchased on Barkmall, contact us. Once you file a claim, we’ll work with you directly or through our external claims administrator to collect information, investigate the claim, and attempt to facilitate a resolution with you, and if necessary our selling partner and their insurance providers. Keep in mind that you will be asked to provide evidence to support your claim. If you choose to request compensation under the Bark Claims Process, you must do so within 30 days after the incident occurs. We reserve the right to determine the amount, if any, to offer you to resolve your claim, and we may reject claims that we believe are unsubstantiated, vexatious, frivolous, or abusive, or claims that are not covered by the Bark Claims Process. For information about our Bark Guarantee for timely delivery and condition of products sold and fulfilled by a third-party seller, see Bark Guarantee. All claims are subject to the Bark Claims Process Terms & Conditions.

The Site may contain links to, or advertisements for, third party web sites (collectively, "Third Party Sites") (for example, social media sites such as Facebook, YouTube, Twitter, or Pinterest). Such Third Party Sites are not under our control and we are not responsible for any Third Party Sites. We provides links to these Third Party Sites only as a convenience and we do not review, approve, monitor, endorse, warrant, or make any representations with respect to Third Party Sites. You agree that you use all Third Party Sites at your own risk. When you link to a Third Party Site, the applicable service provider's terms and policies, including privacy and data gathering practices govern. You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction with any Third Party Site.

Each Site user is solely responsible for any and all of its User Content. Because we do not control User Content, you acknowledge and agree that we are not responsible for any User Content and we make no guarantees regarding the accuracy, currency, suitability, or quality of any User Content, and we assume no responsibility for any User Content. Your interactions with other Site users are solely between you and such user. You agree that we will not be responsible for any loss or damage incurred as the result of any such interactions. If there is a dispute between you and any Site user, we are under no obligation to become involved.

You hereby release us, our officers, employees, agents, affiliates, subsidiaries, parents, joint ventures, successors and any other companies under common control with us from claims, demands any and all losses, damages, rights, claims, and actions of any kind including personal injuries, death, and property damage, that are either directly or indirectly related to or arise out of any interactions with or conduct of other Site users or Third Party Sites.

Under the Program, you earn three (3) Barkmall Rewards point (“point”) at the rate specified on the Program website when you purchase merchandise (excluding the purchase of e-gift cards, gift cards and shipping costs) in the site. Points may be redeemed for rewards ("Rewards") subject to these Terms and further details set out on https://www.Barkmall.com/pages/barkmall-reward (the “Program Website”).

Details of the Rewards available and how to redeem these Rewards are on the Program Website at, including any limits or conditions on redeeming Rewards. Subject to the termination provision of these Barkmall Rewards Terms, points expire after 12 months of inactivity (earn or redemption). Points may be redeemed for Rewards to be determined by Barkmall in its sole discretion; provided, however, that in order to redeem your points for any Reward, you must (i) accumulate a minimum number of points as established by Barkmall; and (ii) make an additional purchase of merchandise from Barkmall at the time that you redeem your points. Program members are able to redeem no more than one of each Reward per transaction. Points have no cash value and can only be redeemed for Rewards. Barkmall may, in its sole discretion, allow points to be redeemable for other items of merchandise from time to time. However, points are never redeemable for cash.

Rewards are available with point redemption while supplies last and substitutions by Barkmall may occur. If your online order is not completed during the same visit, any Rewards placed in your shopping basket will be removed and may no longer be available. You are not required to redeem a Reward during checkout. Due to the limited nature of the Rewards, we regret that we are unable to reship Rewards if they arrive damaged, if you received the wrong one or if one is missing from your order. In the event a Reward arrives damaged, you received the wrong one, or one is missing from your order, please contact Barkmall customer service for points to be credited back into the member’s account. Otherwise, Rewards may not be returned or exchanged. If a Reward becomes unavailable for reasons beyond Barkmall's control, Barkmall may substitute a Reward of equal or greater value. Rewards are shipped with merchandise purchases ONLY. The retail value of the Reward does not count toward Barkmall’s free shipping threshold.

We value your privacy. Our collection of your personal information and how we use it is governed by our Privacy Policy in compliance with the Hong Kong SAR Data Protection Principles. Details from your application for Membership (including personal information) will be collected and used for the purposes of administering the Program (which may include disclosure to third parties for the purpose of processing and administering the Program who may be located in countries set out in our Privacy Policy) and data analysis purposes. With your prior consent, your personal information will also be collected and used for marketing purposes.

By submitting an application for Membership in the Program, you agree to our collection and processing of your personal information, to be bound by Barkmall's Privacy Policy, these Barkmall Rewards Terms and our Terms and Conditions, and to receive marketing materials from Barkmall (if so agreed in your registration form). We will not send you marketing materials without your prior consent. If you no longer wish to receive these communications, you can request that they be discontinued by updating your Membership profile at https://www.Barkmall.com/account?view=edit or by sending an email to customercare@barkmall.com. If we do not collect your personal information you will not be able to become a member of the Program.

Additional personal information collected from members, such as purchase history and credit card information, will only be used and disclosed by Barkmall for the purposes of administering the Program, internal analysis for marketing purposes (only with your prior consent), and as otherwise permitted by Barkmall's Privacy Policy. Barkmall's Privacy Policy includes details about how to access your personal information and have it corrected, as well as how to make any complaints regarding our conduct in relation to your personal information. Please see Barkmall's Privacy Policy at https://www.Barkmall.com/pages/privacy-policy.

If for any reason this Program is not capable of running as planned (including in the event of fraud or attempted fraud), Barkmall reserves the right in its absolute discretion to modify the terms of the Program including the Rewards and these Terms, or to suspend or terminate the Program. In the event of such modification, suspension or termination, Barkmall will notify the members of the Program via email, as well as by communicating this on our website. Members will not receive any compensation from Barkmall in the event of modification or suspension of the Program.

Any abuse of the Program, failure to follow any terms of the Program, Membership inactivity for more than 12 months, any misrepresentation or any conduct detrimental to the interests of Barkmall, or fraud or attempted fraud, may subject members to Membership revocation and will affect eligibility for further participation in the Program.

Membership is non-transferable and Membership purchases must be made by the member. If your Membership is revoked or otherwise cancelled (whether by you or Barkmall in accordance with these Barkmall Rewards Terms), or if the Program is terminated, any Points in your account will automatically expire. Barkmall will notify you via email prior to making changes to these Barkmall Rewards Terms.

It is your responsibility to check or review these Barkmall Rewards Terms from time to time to keep informed of any changes. In the event that the Barkmall Rewards Terms of the Program change, you may choose to cancel your Membership through your Membership profile or by sending an email to help@barkmall.com.

To the fullest extent permitted by law, Barkmall will not be liable for any damages of any kind arising out of or in connection with your participation or Membership in the Program, including damages arising out of changes to or termination of the Program or as a result of you redeeming and/or using a Reward. This applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

To the fullest extent permitted by law, the limitations on Barkmall's liability set forth herein shall apply whether for breach or repudiation of contract, or whether in tort, civil liability by way of negligence, gross negligence, strict liability, or otherwise, even if advised of the possibility of such damage. By agreeing to these Barkmall Rewards Terms, you willingly agree that you have relinquished your right to seek these damages from Barkmall and that this is a reasonable allocation of risk.

Certain legislation, including the Control of Exemption Clauses Ordinance, may impose consumer guarantees or imply warranties or conditions or impose obligations upon Barkmall which cannot be excluded, restricted or modified or cannot be excluded, restricted or modified except to a limited extent. These Terms must be read subject to these statutory provisions.