Terms and Conditions

General Terms and Conditions

Services

  • 1.1
    This Website is owned and operated by Furrytails Limited, its subsidiaries, group members, affiliates and/or assigns (collectively "we", the "Company" or "Barkmall") and we own and operate the site. Our site facilitates a convenient way to shop online and to enjoy pet-centric content and promotions including by using our applications or software (“services”).
  • 1.2
    By using our site you agree to be bound by the following terms and conditions. The terms and conditions apply to any access to, and use of, this Website. These terms and conditions will be strictly applied to any contract for the sale of Products or services to You. Please read the terms and conditions carefully before placing an order to ensure that You understand them.
  • 1.3
    We reserve the right to make changes to these terms and conditions from time to time without providing any prior notification. The amended terms and conditions are effective from the date they are published on our site. Your continued access and use of our site and our services shall represent your unconditional acceptance of the latest version of the terms and conditions.
  • 1.4
    The meaning of some words used in these terms and conditions:
  • 1.4.1
    we”, “us” or “our” is a reference to (name of person or company providing the services).
  • 1.4.2
    you” or “your” is a reference to the person to whom we are providing the services or delivering merchandise and who is required to pay for the merchandise we delivered.
  • 1.4.3
    Content” means all content available on the Website, which includes text, graphics, logos, icons, photographs, images, moving visual representational images or a combination of sounds and such images, audio, computer programs, and other material featured, displayed, compiled or used in or in relation to our site.
  • 1.4.4
    merchandise” means the goods or services displayed on the Website or which you ordered through our site, which you will pay for.
  • 1.4.5
    intellectual property rights” means any and all patents, trademarks, rights in domain names, rights in designs, copyright and database rights (whether registered or not and any applications to register or rights to apply for registration of any of the foregoing), rights in confidential information and all other intellectual property rights of a similar or corresponding character which may subsist now or in the future in any part of the world.
  • 1.4.6
    services” has the meaning given in clause 1.1.
  • 1.4.7
    supplier” means the seller and supplier of the merchandise you ordered through our site.
  • 1.4.8
    site” means our Barkmall’s website with an address at www.Barkmall.com, and any associated sites linked to it.
  • 1.4.9
    User Content” has the meaning given in clause 11.1.
  • 1.4.10
    “service supplier” means the sellers and supplier of the services you ordered through our site.
  • 1.4.11
    “supplier’s service” means the service provided by the service supplier.

Registration

  • 2.1
    You are required to register with us when you use the services or place an order. By registering you are making a statement, upon which we are entitled to rely, that you are aged 18 years or above and capable of forming a legally binding contract.
  • 2.2
    You warrant and represent to us and to all suppliers of the merchandise through our site that all purchases made by you through our site will be within the scope of your authority to conclude contracts.
  • 2.3
    In consideration of your use of our services, you:
  • 2.3.1
    agree, warrant and represent to provide true, accurate, current and complete information in all respects about yourself (“Personal Information”) when filling out our registration form;
  • 2.3.2
    maintain and promptly update your registration information to keep it true, accurate, current and complete.
  • 2.3.3
    in particular You agree not to impersonate any other person or entity or to use a false name or a name that You are not authorised to use. If we have reasonable grounds to suspect that any information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your registration.

Order

  • 3.1
    Except where otherwise specified, we are not the seller or supplier of the merchandise. We are responsible for managing and administering the site, arranging order processing and fulfilment for the merchandise you ordered from the suppliers through our site.
  • 3.2
    When you place an order you are making an offer to buy from the supplier and/or the service supplier the merchandise and/or the supplier’s service you have specified at the price stated for those merchandise. You cannot cancel an order once it has been submitted, even if our acceptance or rejection of your order is still pending.
  • 3.3
    We will acknowledge your order to confirm that we have received your order by email. The confirmation will provide:
  • 3.3.1
    details of what you have ordered,
  • 3.3.2
    details of the price charged,
  • 3.3.3
    information about the progress of your order, and
  • 3.3.4
    estimated dispatch and delivery information.
  • This communication will be our acceptance of your order on behalf of the supplier. You may track your order status online.
  • 3.4
    Our acceptance of your order will only cover the merchandise and/or the supplier’s service mentioned in it and may not cover all the merchandise and/or the supplier’s service you ordered. If this is the case, then the order you made for the remaining merchandise and/or the supplier’s service will only be accepted when we send a further acceptance of that part of your order.
  • 3.5
    The availability of the merchandise is as shown online and will be updated regularly by the supplier. They should not be relied on as definite statements as to whether the merchandise you wish to purchase are actually in stock.
  • 3.6
    We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including without limitation:
  • 3.6.1
    no sufficient stock to deliver the merchandise you have ordered;
  • 3.6.2
    the merchandise you have ordered is no longer available;
  • 3.6.3
    we are unable to obtain authorisation for payment or there is a problem receiving your payment;
  • 3.6.4
    the quantity of the merchandise you have ordered is above restrictions placed by the supplier or us, as the case may be;
  • 3.6.5
    no delivery can be arranged for your area;
  • 3.6.6
    one or more of the merchandise you ordered was listed at an incorrect price due to a human or computer error or an error in the pricing information provided by the supplier; or
  • 3.6.7
    you fail to meet the eligibility to order criteria as otherwise set out in the terms and conditions.
  • 3.7
    If there are any problems with your order, you may be contacted by our customer service team as soon as possible. If we cancel your order we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within thirty (30) days of your order. You accept that we will not be obliged to offer any compensation for disappointment suffered.
  • 3.8
    To be eligible to purchase merchandise on this Website and lawfully enter into and form a contract with us and the supplier, you must:
  • 3.8.1
    when creating an order, provide Your real name, phone number, email address, payment details and other requested information; and
  • 3.8.2
    possess a valid credit or debit card issued by a bank acceptable to us.
  • 3.9
    By making an offer to buy merchandise and/or the supplier’s service, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including, but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate Your debit or credit card, to obtain an initial debit or credit card authorisation and to authorise individual purchase transactions.

Price and Payment

  • 4.1

    The prices of the merchandise will be as quoted on the Website at the time you submit your order. We will use all reasonable commercial endeavours to display accurate and up to date prices on our site.

    Our Website contains a large number of merchandise. It is always possible that, despite our reasonable efforts, some of the merchandise on the site may be incorrectly priced. If we discover an error in the price of the merchandise You have ordered we will contact You to inform You of this error and we will give You the option of continuing to purchase the merchandise at the correct price or cancelling your order. Further, because prices of the type of merchandise for sale are often updated by the supplier we cannot state the definite price until we send you our acceptance of your order.

  • 4.2
    If the price of the merchandise is higher at the time we are ready to send our acceptance of your order to what it was at the time you placed your order then we will either:
  • 4.2.1
    cancel your order, or
  • 4.2.2
    contact you to ask you whether you wish to pay the higher price or cancel your order.
  • 4.3
    If the order is cancelled by us, if you have already made any payment, we will make a refund on any sum deducted by us from your credit card. You agree and accept that we will not be obliged to offer any compensation for disappointment suffered. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by You as a mispricing, we do not have to provide the merchandise to You at the incorrect (lower) price.
  • 4.4
    We only accept credit card payments made by Apple Pay, Google Pay, Visa and MasterCard. When you place an order you authorise us to debit the credit card you specify on your order for the amount of the order at the time we send our acceptance of your order. Title in the merchandise does not pass to you until payment has been received.
  • 4.5
    We use third party payment service to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by us and a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transaction, and in no event shall any such losses in whole or in part be borne by us.
  • 4.6
    The price of merchandise does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our delivery charges.
  • 4.7
    You confirm that the credit or debit card used for the purchase of the merchandise is Yours. All credit and debit cards are subject to validation checks and authorisation by the card issuer. If the issuer of Your payment card refuses to or does not, for any reason, authorise payment to Us, We will not be liable for any delay or non-delivery.

Delivery

  • 5.1
    We only make deliveries in the specified areas of Hong Kong from Monday to Sunday except on the first two days of the Lunar New Year and when typhoon warning signal No. 8 or above or black rainstorm warning is in force. We reserve the right to decline delivery at our sole discretion. You agree and accept that you will collect your ordered merchandise from our logistics centre and under no circumstances will we accept cancellation of order or refund.
  • 5.2
    We will deliver the merchandise ordered by you to the address you give us for delivery at the time you make your order through our staff or a third party provider. You agree to present your photo identification upon request when you acknowledge receipt of the merchandise. The merchandise shall be, and shall be deemed to be, delivered and accepted by you when the merchandise are delivered to the address you give us for delivery. You agree and accept that we are entitled, at our option, to charge you additional costs or cancel your order without any refund or compensation to you in the event of your failure to accept delivery for whatever reasons.
  • 5.3
    Unless otherwise specified, we will use all reasonable commercial endeavours to make delivery within 24 hours after your order is accepted. Subject to prior online arrangement, you may be offered to select from any one of the delivery timeslots available at the time you make your order. Typically, we will endeavour to deliver your order as follows:
    Location in Hong Kong Barkmall Other Sellers
    Hong Kong Island 2-3 business days 4-7 business days
    Kowloon 2-3 business days 4-7 business days
    New Territories 2-3 business days 4-7 business days
    Discovery Bay, Tung Chung & Ma Wan 2-3 business days 4-7 business days
    BARKMALL Other Merchants
    Hong Kong Island
    1-2 business days 4-7 business days
    Kowloon
    2-3 business days 4-7 business days
    New Territories
    2-3 business days 4-7 business days
    Discovery Bay, Tung Chung & Ma Wan
    2-3 business days 4-7 business days
  • 5.4
    We may deliver the merchandise in one or more instalments, and some of the merchandises may be delivered directly from suppliers. Any times and dates given for dispatch of merchandise, or the length of time that merchandise will take to be delivered, are only estimates. If we are unable to meet any stated dispatch or delivery dates or times we will inform you as to the progress of your order. You agree and accept that under no circumstances will we accept cancellation of order or refund.
  • 5.5
    You will become the owner of the merchandise you have ordered when they have been delivered to you. Once merchandise has been delivered to you they will be held at your own risk and we will not be liable for the loss or damage.
  • 5.6
    Unless otherwise specified, delivery charge will be imposed on each delivery for every order at the rate of HK$80 for unregistered purchaser or general members at the “Insider” tier (“general members”) and at the rate of HK$60 for registered members at “VIP” and “Premier” VIP members (“VIP members”). Our current free delivery threshold calculated by total billed amount for a single order is as follows:
  • 5.6.1
    General members: $500
  • 5.6.2
    VIP members: $350
  • The free delivery threshold with the total billed amount for a single order will be effective as below from 31 March 2022 until further notice.
  • Membership (1) Delivery to residential address by Barkmall
    Free delivery threshold Delivery fee
    General member Total billed amount* over $500 $80
    VIP / Premier Total billed amount* over $350 $60
    Bark First Member All billed amount $0
    Delivery to residential address by Barkmall
    Free delivery threshold Delivery fee
    General member
    Total billed amount* over $500 $80
    VIP / Premier
    Total billed amount* over $35 $60
    Bark First Member
    All billed amount $0
  • Friendly Reminder:

    1. Once the check-out process is completed, the delivery address cannot be changed.
    2. If the total billed amount of the order does not meet the minimum requirement of $350 for free shipping, the shipping fee will be counted based on the account membership level, for example, VIP/Premier members shall pay $60 for shipping, general members shall pay $80 for shipping, and the final amount is based on the shopping bag.

    *Remarks:

    1. The total billed amount refers to the amount after discounts and excludes the delivery fee.
    2. The goods delivered by Barkmall cannot be combined with goods delivered by sellers for the calculation of the total billed amount.

    In order to protect customers’ interests, you are suggested to add the favourable items to the shopping bag or wishlist and reconfirm the payment details (including the total billed amount and delivery fee) before proceeding to payment.

  • Seller Delivery

    For goods directly delivered by the seller, you may enjoy a free delivery service by spending a specified amount in the same store, if applicable. Due to the different designated spending amounts required for each seller, you may check the delivery details of the relevant seller on the product description page where available.

    We reserve the right to amend the free delivery threshold at any time and from time to time.

  • 5.7
    We will endeavour to fulfil deliveries to remote areas and outlaying islands, and buildings without elevator facility. We may, at our completely and sole discretion, decline to delivery to a remote area or outlaying islands. Should we accept your order to remote areas or outlaying islands, such shall incur extra delivery and handling charges and as such a flat fixed fee of $50 will be charged.
  • 5.8
    If your delivery address is of a building that has no lift (a “walk-up building”) on a 3rd floor or above, or otherwise the lift(s) are out of order you are required to pay a fixed extra charge of $50 to be handed to our delivery partner or our staff in cash. If you anticipate or know that you will not be home to receive your order, you are required to notify us by email in advance so we could arrange for online payment in advance prior to making the delivery to you. If you are unable to make payment prior to or upon the delivery, your delivery may be reschedule to another time after payment is made.
  • 5.9
    We understand you may not be home to receive delivery of your merchandise. You may provide us with drop-off instructions if and where possible during or after checkout (“delivery instructions”), and our delivery partner or staff will do their best endeavours to consider such delivery instructions, for example to leave the delivery by the front door or at your building’s management office, but are not obliged to follow the delivery instructions in any event. Your delivery may be rescheduled if you are unable to receive such in person. We are not responsible for any merchandise after its delivery if such has been left according to your instructions or request.
  • 5.10
    Sellers selling on our site who are located outside of Hong Kong SAR (“International Sellers”) would endeavour to deliver the merchandise you purchased up to 14 days or earlier where possible. International Sellers may provide their own shipping rates, time and method as specified in their storefront page or listings. International Sellers are responsible to include all fees and prices inclusive of VAT, where such is applicable.
  • 5.11
    Please note for international orders (outside of Hong Kong SAR) (“international order”) by an International Seller, due to international trading agreements and custom regulations, shipping restrictions are applied to some brands and products. A product that is restricted to be shipped to your destination will be removed from your shopping cart. Free delivery may not be applicable to international order. Shipping and delivery costs for an international order will be calculated at checkout.
  • 5.12
    Shipping internationally may, in addition to Barkmall’s terms and conditions and applicable policies, be subject to each seller or supplier’s availability and conditions. For the avoidance of doubt, free shipping internationally may not be available irrespective to any purchasing order value. Any international shipping, returns or exchanges would be subject to the sole and absolute discretion of each supplier or seller as the case the case may be.

Returns or Exchanges

  • 6.1
    Unless otherwise specified, no return or exchange of merchandise will be accepted. Please read the returns or exchanges policy as specified by the supplier carefully before you place an order.
  • 6.2
    Subject to the returns or exchanges policy of individual supplier, merchandise may be returned or exchanged within seven (7) days of receipt if the merchandise you ordered are faulty, defective or damaged (with no fault on your part), or the merchandise is not what you ordered, or the delivery is of an incorrect quantity, provided that:
  • 6.2.1
    the returns or exchanges policy applies, and unless otherwise stated by the supplier or seller shall be limited to seven (7) days;
  • 6.2.2
    the merchandise is unused, unopened and in the condition originally sold together with all parts and accessories which are provided with the merchandise including manuals, certificates, labels, tags, consumables, bags, original packaging and boxes;
  • 6.2.3
     the packaging of the merchandise must be in the condition in which it was delivered to you and be in good resalable condition;
  • 6.2.4
    food, treats, supplements, dog houses, cat climbers, beds, carriers, crates or kennels returns or exchanges may not be accepted for health and hygiene reasons; and
  • 6.2.5
    a request for return or exchange is sent to our customer service representative via Live Chat and the merchandise is returned to us or to the supplier at the delivery address within the prescribed time period.
  • 6.3
    To make a request for return or exchange, you must make a request for return or exchange sent to our customer service representative via Live Chat, or if available:
  • 6.3.1
    sign in to your account and under My Account, click the Return button of the order containing the merchandise you wish to return;
  • 6.3.2
    check the checkbox of the merchandise and select the quantity you wish to return;
  • 6.3.3
    select Reason of Return and provide us with complete details and reason as to why you are making the return request;
  • 6.3.4
    print the return slip and ship the product back to us, properly packaged and insured at your own expense using a trackable delivery service, such as S.F. Express, DHL, or registered Hongkong Post. You must keep the tracking details for your records; and
  • 6.3.5
    if the above method described in clauses 6.3.1 to 6.3.4 inclusively, you must make the return request via Live Chat by contacting our customer service representative.
  • 6.4
    You agree and accept that merchandise accepted for returns are only eligible for refund in the form of BARK Mall Dollar (Refund) carrying with an expiry date for your next purchase. No cash refund will be offered. If any promotional discount was applied to the total purchase amount at time of purchase, you will be refunded BARK Mall Dollar (Refund) in the amount paid at the time of purchase for that item. If you have used BARK Mall Dollar (Refund) on the purchase, the accumulated BARK Mall Dollar (Refund) will be deducted from your user account. You agree and accept that all BARK Mall Dollar (Refund) will be cancelled when your user account is terminated.
  • 6.5
    You agree and accept that merchandise is acceptable for exchange subject to stocks availability.
  • 6.6
    You agree and accept that it will be at the supplier’s sole discretion whether the merchandise is accepted for return or exchange. We will only accept the return of merchandise directly to us where we are the direct supplier of the merchandise. In any event, under no circumstances will we or be held liable for your damages for whatever reasons. If there is any dispute as to exchange or return, our decision shall be final.
  • 6.7
    Any merchandise purchased under sale, discount, or otherwise under a promotion of any kind will not be returned.
  • 6.8

    The Bark Claims Process for Property Damage and Personal Injury supports customers in the rare instance where a defective product sold through Barkmall.com which may cause property damage or personal injury - including products sold by Barkmall or by one of our third-party selling partners.

    To request compensation for property damage or personal injury that you believe was caused by a defective product purchased on Barkmall, contact us. Once you file a claim, we’ll work with you directly or through our external claims administrator to collect information, investigate the claim, and attempt to facilitate a resolution with you, and if necessary our selling partner and their insurance providers. Keep in mind that you will be asked to provide evidence to support your claim. If you choose to request compensation under the Bark Claims Process, you must do so within 30 days after the incident occurs. We reserve the right to determine the amount, if any, to offer you to resolve your claim, and we may reject claims that we believe are unsubstantiated, vexatious, frivolous, or abusive, or claims that are not covered by the Bark Claims Process. For information about our Bark Guarantee for timely delivery and condition of products sold and fulfilled by a third-party seller, see Bark Guarantee. All claims are subject to the Bark Claims Process Terms & Conditions.

  • 6.9
    You agree and accept that supplier’s services purchased at the site is non-refundable and cannot be exchanged.

Disclaimer of Warranties and Limitation of Liability

  • 7.1
    By accessing and using this site, you acknowledge and accept that the use of the site is at your own risk. We do not represent or warrant that access to our site (including using our applications or software), or any part of it, will be uninterrupted, reliable or fault-free.
  • 7.2
    We do not represent or warrant to you that our site or any of its contents will be accurate, complete or reliable.
  • 7.3
    We do not represent or warrant that:
  • 7.3.1
    any services (whether or not provided by us) will be provided with due care and skill; or
  • 7.3.2
    any merchandise (whether or not provided by us) will be of merchantable quality or will be fit for any purpose (even if that purpose has been previously notified to us); or
  • 7.3.3
    any supplier services will be provided with due care and skill.
  • 7.4
    You agree that no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Any information which you transmit to us is transmitted at your own risk.
  • 7.5
    To the maximum extent permitted by law, we exclude all liability (whether arising in contract, tort or otherwise and whether or not due to our negligence) which we may otherwise have to you as a result of:
  • 7.5.1
    any technical, factual, textual or typographical inaccuracies, errors or omissions on or relating to our site (including using our applications or software) or any information on our site;
  • 7.5.2
    the unavailability of our site (or any part of it), merchandise or services;
  • 7.5.3
    any delay in providing, or failure to provide or make available, merchandise or services, or any negligent provision of merchandise or services;
  • 7.5.4
    any merchandise not being of merchantable quality or fit for their intended purpose; or
  • 7.5.5
    any misrepresentation on or relating to our site, the merchandise or the services.
  • 7.6
    Save as required by law:
  • 7.6.1
    we will not be liable to you for any direct, indirect or consequential loss, exemplary or punitive damages or other damages or expenses, including loss of profits or revenue, business or goodwill, arising out of any use of, access to, or inability to use the site or otherwise any problem you notify to us,
  • 7.6.2
    we will have no liability to pay any money to you by way of compensation except otherwise specified in these terms and conditions, and
  • 7.6.3
    we will not be liable to your for any direct, indirect or consequential loss, exemplary or punitive damages or other damages or expenses, including loss of profits or revenue, business or goodwill, arising out of any use of, access to, or inability to use supplier’s services.
  • 7.7
    You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase merchandise from our site. We make no representation and accept no liability in respect of the export or import of the merchandise you purchase.
  • 7.8
    You agree that each of these limitations is reasonable having regard to the nature of our site and in particular given that when you purchase merchandise through our site you will enter into a separate contract with the supplier in each case.
  • 7.9
    None of the above exclusions shall affect any statutory rights which are not capable of being excluded. However, in such case our obligation, where permitted by law, will be limited to the resupply of our services or the merchandise to you.
  • 7.10
    Without limiting any of the aforementioned or foregoing: THIS SITE AND ALL INFORMATION AND MATERIALS CONTAINED IN IT ARE PROVIDED "AS IS" WITHOUT ANY WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR IMPLIED TERMS AS TO TITLE, QUALITY, MERCHANTABILITY, FITNESS FOR PURPOSE, PRIVACY OR NON-INFRINGEMENT. WE ASSUMES NO RESPONSIBILITY AND SHALL NOT BE LIABLE (TO THE MAXIMUM EXTENT PERMITTED BY LAW) FOR ANY DAMAGE OR INJURY ARISING OUT OF ANY USE OF OR ACCESS TO THE SITE, OR ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, INTERCEPTION OF ONLINE COMMUNICATION, SOFTWARE OR HARDWARE PROBLEMS (INCLUDING WITHOUT LIMITATION LOSS OF DATA OR COMPATIBILITY PROBLEMS), THEFT, DESTRUCTION OR ALTERATION OF THE SITE, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOUR, NEGLIGENCE OR, UNDER ANY OTHER CAUSE OF ACTION RESULTING DIRECTLY OR INDIRECTLY FROM ANY ACCESS OR USE OF THE SITE, OR ANY UPLOADING, DOWNLOADING OR PUBLICATION OF DATA, TEXT, IMAGES OR OTHER MATERIAL OR INFORMATION TO OR FROM THE SITE.
  • 7.11
    Each of the above exclusions or limitations shall be construed as a separate, and severable, provision of these terms and conditions.

Warranties

  • 8.1
    You represent, warrant and covenant that you will not:
  • 8.1.1
    use our site for any fraudulent or unlawful purpose;
  • 8.1.2
    use our site to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others' privacy rights or rights of publicity;
  • 8.1.3
    interfere with or disrupt the operation of our site or the servers or networks used to make our site available; or violate any requirements, procedures, policies or regulations of such networks;
  • 8.1.4
    transmit or otherwise make available in connection with our site any virus, worm, Trojan horse or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software, or equipment;
  • 8.1.5
    reproduce, duplicate, copy, sell, resell, or otherwise exploit for any commercial purposes, any portion of, use of, or access to our site (including our applications or software);
  • 8.1.6
    modify, adapt, translate, reverse engineer, decompile or disassemble any portion of our site (including our applications or software);
  • 8.1.7
    frame or mirror any part of the site without our express prior written consent;
  • 8.1.8
    create a database by systematically downloading and storing the Content, User Content or any site content; and
  • 8.1.9
    You shall ensure that the merchandise is not used for any purpose for which it is not suitable and shall be fully responsible for exercising all necessary skill and care in handling and using the merchandise. You further expressly acknowledge and agree that we assume no obligation or liability for any advice or information given in relation to the merchandise, and we shall not be responsible for any inaccuracy or misstatement of any such information. The merchandise shall be accepted by the you entirely at your own risk. Some merchandise may be a choking hazard to pets and children, and you are fully responsible for monitoring the proper use of products around pets and children, including following supervision and feeding guidelines as suggested by the manufacturer. Pets and children should never be left alone with products without adult supervision.
  • 8.1.10
    infringe any copyright, design right and intellectual property right in the merchandise.
  • 8.2
    Some products that are sold on our site might be covered by manufacturer warranties. Whilst we may, in our sole and absolute discretion, offer assistance in claiming a manufacturer warranty, the administration and conditions of such warranties are the responsibility of the manufacturer. We will not be responsible for any goods.

Content

  • 9.1
    The intellectual property rights in all Content are owned, controlled or licensed by or to us. Except for the rights granted to you under clause 10.2, nothing in these terms and conditions shall confer on you any right or interest in the Content and all other rights are reserved to us.
  • 9.2
    Subject to these terms and conditions, you may use the Content for your own personal purposes.
  • 9.3
    Unless you have our express written consent or you are expressly authorised by law to do so, you shall not:
  • 9.3.1
    use the Content for any commercial or other non-personal purpose;
  • 9.3.2
    make any copies of the Content or transfer the Content to any other device or any other person; or
  • 9.3.3
    otherwise reproduce, distribute, communicate to the public, modify, reformat, prepare derivative works of or display the Content.
  • 9.4
    You acknowledge and agree that we may cease to supply any of the Content to you at our sole discretion if you are in breach of any of the terms of this clause.
  • 9.5
    We shall use all reasonable commercial endeavours to ensure the accuracy of the Content but give no warranties and make no representations, express or implied, statutory or otherwise regarding the accuracy, quality or completeness of the Content or its fitness for any purpose and we exclude any liability relating to it. You also agree that responsibility for the content of advertisements appearing on our site rests solely with the advertisers. The placement of such advertisements does not constitute a recommendation or endorsement by us of the advertisers’ products and each advertiser is solely responsible for any representations made in connection with its advertisement. We do not accept responsibility for loss suffered as a result of reliance by you upon the accuracy of information contained on our site.

User Generated Content

  • 10.1
    When you submit any user generated content including all text, files, images, photos, sounds, videos or other materials to our site (“User Content”), you grant to us, a perpetual, irrevocable, non-exclusive, worldwide, transferable, sub-licensable fully paid-up and royalty-free licence to reproduce, distribute, communicate to the public, publicly perform, modify, prepare derivative works of, display and otherwise use the User Content in connection with the site, including without limitation for the purposes of promoting and redistributing part or all of the site in any media formats and through any media channel. Without limitation, the rights that you grant to us under this clause 11.1 include a right to grant each user of the site a sub-licence to use the User Content to the extent permitted by the functionality of the site from time to time. You hereby waive, and procure that all other authors of the User Content waive, all moral rights in the User Content (including rights to be identified as the author of the User Content or to object to any derogatory treatment of the User Content), whether such rights subsist now or at any time in the future in any place in the world.
  • 10.2
    You represent, warrant and covenant that:
  • 10.2.1
    you have the legal right and authority to grant the licence in clause 11.1 above;
  • 10.2.2
    you are the owner of the User Content and/or have all of the necessary rights, consents, permissions and licences which are required for you to grant us the licence in clause 11.1 above;
  • 10.2.3
    by exercising the licence in clause 11.1 above, we shall not infringe the intellectual property rights or other rights of any third party;
  • 10.2.4
    to the extent that the User Content identifies any individual (whether by name, picture or otherwise), you have obtained all consents and permissions from those individuals which are required for us to use the User Content as contemplated by the licence in clause 11.1 above;
  • 10.2.5
    the User Content does not include any material that may be illegal, defamatory, obscene, offensive, harmful to the safety of any person, aimed at harassing any person or otherwise is inappropriate for display on our site; and
  • 10.2.6
    at our request, you will provide us with written copies of any consents, permissions and licences that you are required to obtain.
  • 10.3
    You shall be legally liable for the User Content and we shall not be responsible nor liable for any User Content under any circumstances, regardless of whether we had knowledge of the User Content.

Indemnity

  • 11.1
    You agree to indemnify us and all of our directors, employees and contractors, and hold us all harmless from any claim, loss, damage, cost, expense (including legal expenses) or other liability which may be incurred by us arising out of any breach of the covenants, warranties, representations and agreements herein.

Linked Websites

  • 12.1

    The Site may contain links to, or advertisements for, third party web sites (collectively, "Third Party Sites") (for example, social media sites such as Facebook, YouTube, Twitter, or Pinterest). Such Third Party Sites are not under our control and we are not responsible for any Third Party Sites. We provides links to these Third Party Sites only as a convenience and we do not review, approve, monitor, endorse, warrant, or make any representations with respect to Third Party Sites. You agree that you use all Third Party Sites at your own risk. When you link to a Third Party Site, the applicable service provider's terms and policies, including privacy and data gathering practices govern. You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction with any Third Party Site.

    Each Site user is solely responsible for any and all of its User Content. Because we do not control User Content, you acknowledge and agree that we are not responsible for any User Content and we make no guarantees regarding the accuracy, currency, suitability, or quality of any User Content, and we assume no responsibility for any User Content. Your interactions with other Site users are solely between you and such user. You agree that we will not be responsible for any loss or damage incurred as the result of any such interactions. If there is a dispute between you and any Site user, we are under no obligation to become involved.

    You hereby release us, our officers, employees, agents, affiliates, subsidiaries, parents, joint ventures, successors and any other companies under common control with us from claims, demands any and all losses, damages, rights, claims, and actions of any kind including personal injuries, death, and property damage, that are either directly or indirectly related to or arise out of any interactions with or conduct of other Site users or Third Party Sites.

Termination

  • 13.1
    We may terminate your access to our site or registration immediately if you are in breach of any of these terms and conditions.
  • 13.2
    Any rights that have accrued to either party at the date of termination will remain enforceable after termination.

Intellectual Property

  • 14.1
    All intellectual property rights in the Content, User Content, design, text, graphics and other material on our site and the selection or arrangement thereof are owned, controlled or licensed by or to us. Any authorised used without our prior written permission is strictly prohibited.
  • 14.2
    All trade marks, product names and company names or logos used in our site are our property or that of their respective owners. No permission is given by us in respect of the use of any such trade marks, get-up, product names, company names, logos or titles and such use may constitute an infringement of the holder's rights.

General

  • 15.1
    Where in these terms representations and warranties are made to us and to suppliers of merchandise through our site, you acknowledge and agree that such representations and warranties are intended to grant rights to, and operate for the benefit of, all such suppliers and that each such supplier may rely upon and enforce such representations and warranties against you.
  • 15.2
    We reserve the right at any time without notice to revise the content of our site (including the services offered by us) and these terms and conditions. Any changes to these terms and conditions will be posted on our site and by continuing to use our site following any such change you will signify that you agree to be bound by the revised terms and conditions of use. This right includes the right to change any of the documentation which forms part of these terms and conditions.
  • 15.3
    We have made every effort to make clear whether the quoted prices for merchandise available through our site include any relevant tax or duty. Where in any case it is not clear please note before you make an order that you might be required to bear a liability to tax or duty (for example value added tax) imposed by the supplier or by operation of law that is in addition to the price.
  • 15.4
    We take privacy issues seriously and we value your personal privacy. Our privacy policy covers our use of any information you provide. In using our services, you agree that we may collect, store, and use information about you in accordance with our privacy policy. You acknowledge and agree to be bound by the terms of our privacy policy.
  • 15.5
    We reserve the right at our sole discretion to deny users access to our site or any part of our site without notice and to decline to provide our services to any user that is in breach of these terms and conditions.
  • 15.6
    We shall not be liable to you for any breach of these terms and conditions of use or any failure to provide or delay in providing our services through our site resulting from any event or circumstance beyond our reasonable control.
  • 15.7
    If any clause hereof is held invalid or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity or operation of any other clause and such invalid clause shall be deemed to be severed from these terms and conditions.
  • 15.8
    We may assign these terms and conditions or appoint any third party, including our group companies, to provide the services to you on our behalf or to perform any of our obligations under these terms and conditions.
  • 15.9
    You shall not assign or otherwise deal with its rights and obligations under these terms and conditions, whether in whole or in part without our written consent.
  • 15.10
    These terms and conditions set forth the entire agreement and understanding of the parties and supersede all prior oral or written agreements, understandings or arrangements relating to the subject matter of these terms and conditions. Neither party shall be entitled to rely on any agreement, understanding or arrangement that is not expressly set forth in these terms and conditions.
  • 15.11
    These terms and conditions are governed by the laws in force in Hong Kong. You agree to submit to the exclusive jurisdiction of Hong Kong courts.

Barkmall Rewards Terms & Conditions

Membership & Eligibility

  • 1
    The Barkmall Barkmall Rewards Program ("Program") is a rewards program offered by Furrytails Limited ("Barkmall") to its customers resident in Hong Kong SAR only. Membership to the Program ("Membership") is limited to individuals only and is limited to one account per individual. Employees, officers, directors, agents and representatives of Barkmall and its affiliates are eligible for Membership but may be excluded from certain promotions. You must be age 18 years or older and a legal resident of Hong Kong SAR to be eligible for Membership. By submitting an application for Membership in the Program, you agree to be bound by these terms and conditions ("Barkmall Rewards Terms"). Registering a valid account is necessary to become a member. Affiliates of Barkmall may also have similar customer programs; Membership in the Program does not confer any rights or benefits in the program of any other Barkmall affiliate.

Earning and Redeeming Program Rewards

  • 2

    Under the Program, you earn three (3) Barkmall Rewards point (“point”) at the rate specified on the Program website when you purchase merchandise (excluding the purchase of e-gift cards, gift cards and shipping costs) in the site. Points may be redeemed for rewards ("Rewards") subject to these Terms and further details set out on https://www.Barkmall.com/pages/barkmall-reward (the “Program Website”).

    Details of the Rewards available and how to redeem these Rewards are on the Program Website at, including any limits or conditions on redeeming Rewards. Subject to the termination provision of these Barkmall Rewards Terms, points expire after 12 months of inactivity (earn or redemption). Points may be redeemed for Rewards to be determined by Barkmall in its sole discretion; provided, however, that in order to redeem your points for any Reward, you must (i) accumulate a minimum number of points as established by Barkmall; and (ii) make an additional purchase of merchandise from Barkmall at the time that you redeem your points. Program members are able to redeem no more than one of each Reward per transaction. Points have no cash value and can only be redeemed for Rewards. Barkmall may, in its sole discretion, allow points to be redeemable for other items of merchandise from time to time. However, points are never redeemable for cash.

    Rewards are available with point redemption while supplies last and substitutions by Barkmall may occur. If your online order is not completed during the same visit, any Rewards placed in your shopping basket will be removed and may no longer be available. You are not required to redeem a Reward during checkout. Due to the limited nature of the Rewards, we regret that we are unable to reship Rewards if they arrive damaged, if you received the wrong one or if one is missing from your order. In the event a Reward arrives damaged, you received the wrong one, or one is missing from your order, please contact Barkmall customer service for points to be credited back into the member’s account. Otherwise, Rewards may not be returned or exchanged. If a Reward becomes unavailable for reasons beyond Barkmall's control, Barkmall may substitute a Reward of equal or greater value. Rewards are shipped with merchandise purchases ONLY. The retail value of the Reward does not count toward Barkmall’s free shipping threshold.

Barkmall Rewards Insider Tier

  • 3
    Barkmall Rewards Insider status is the most basic rewards tier conferred on those registered to Barkmall Rewards members without a minimum spend and up to a spend a minimum of HK$10,000 on merchandise (excludes the purchase of e-gift cards, gift cards, taxes and/or shipping) online within 365 days from their first purchase. Barkmall Rewards Insider status is valid for 365 days from the date the Program member qualifies; after that, annual requalification is required. Barkmall may, in its sole discretion, alter, limit, or modify the Barkmall Rewards Insider program rules, regulations, benefits, eligibility for membership, or any other feature of the Barkmall Rewards Insider program, and may terminate the Barkmall Rewards Insider program at any time in its sole discretion, by giving reasonable notice on the website and/or by email. Please check the website regularly for updates.

Barkmall Rewards VIP Tier

  • 4
    Barkmall Rewards VIP status is conferred on those registered Barkmall Rewards members who spend a minimum of HK$10,000 on merchandise (excludes the purchase of e-gift cards, gift cards, taxes and/or shipping) online within 365 days from their first purchase. Barkmall Rewards VIP status is valid for 365 days from the date the Program member qualifies; after that, annual requalification is required. Barkmall may, in its sole discretion, alter, limit, or modify the Barkmall Rewards VIP program rules, regulations, benefits, eligibility for membership, or any other feature of the Barkmall Rewards VIP program, and may terminate the Barkmall Rewards VIP program at any time in its sole discretion, by giving reasonable notice on the website and/or by email. Please check the website regularly for updates.

Barkmall Rewards Premier Tier

  • 5
    Barkmall Rewards Premier status is conferred on those registered Barkmall Rewards members who spend a minimum of HK$20,000 on merchandise (excludes the purchase of e-gift cards, gift cards, taxes and/or shipping) online within 365 days from the time of qualification of the Barkmall Rewards Premier status. Barkmall Rewards Premier status is valid for 365 days from the date the Program member qualifies; after that, annual requalification is required. Barkmall may, in its sole discretion, alter, limit, or modify the Barkmall Rewards Premier program rules, regulations, benefits, eligibility for membership, or any other feature of the Barkmall Rewards Premier program, and may terminate the Barkmall Rewards Premier at any time in its sole discretion, by giving reasonable notice on the website and/or by email. Please check the website regularly for updates.

Other Offers

  • 6
    Membership in the Program may entitle you to various offers ("Offers") in addition to Rewards. The details of these Offers are set out from time to time on the Program Website. Details and terms of any Offers as set out on the Program Website are valid for a calendar year unless otherwise specified on the Program Website.

Agreeing to Barkmall's Privacy Policy & Email

  • 7

    We value your privacy. Our collection of your personal information and how we use it is governed by our Privacy Policy in compliance with the Hong Kong SAR Data Protection Principles. Details from your application for Membership (including personal information) will be collected and used for the purposes of administering the Program (which may include disclosure to third parties for the purpose of processing and administering the Program who may be located in countries set out in our Privacy Policy) and data analysis purposes. With your prior consent, your personal information will also be collected and used for marketing purposes.

    By submitting an application for Membership in the Program, you agree to our collection and processing of your personal information, to be bound by Barkmall's Privacy Policy, these Barkmall Rewards Terms and our Terms and Conditions, and to receive marketing materials from Barkmall (if so agreed in your registration form). We will not send you marketing materials without your prior consent. If you no longer wish to receive these communications, you can request that they be discontinued by updating your Membership profile at https://www.Barkmall.com/account?view=edit or by sending an email to customercare@barkmall.com. If we do not collect your personal information you will not be able to become a member of the Program.

    Additional personal information collected from members, such as purchase history and credit card information, will only be used and disclosed by Barkmall for the purposes of administering the Program, internal analysis for marketing purposes (only with your prior consent), and as otherwise permitted by Barkmall's Privacy Policy. Barkmall's Privacy Policy includes details about how to access your personal information and have it corrected, as well as how to make any complaints regarding our conduct in relation to your personal information. Please see Barkmall's Privacy Policy at https://www.Barkmall.com/pages/privacy-policy.

Changes, Termination & Removal From Program

  • 8

    If for any reason this Program is not capable of running as planned (including in the event of fraud or attempted fraud), Barkmall reserves the right in its absolute discretion to modify the terms of the Program including the Rewards and these Terms, or to suspend or terminate the Program. In the event of such modification, suspension or termination, Barkmall will notify the members of the Program via email, as well as by communicating this on our website. Members will not receive any compensation from Barkmall in the event of modification or suspension of the Program.

    Any abuse of the Program, failure to follow any terms of the Program, Membership inactivity for more than 12 months, any misrepresentation or any conduct detrimental to the interests of Barkmall, or fraud or attempted fraud, may subject members to Membership revocation and will affect eligibility for further participation in the Program.

    Membership is non-transferable and Membership purchases must be made by the member. If your Membership is revoked or otherwise cancelled (whether by you or Barkmall in accordance with these Barkmall Rewards Terms), or if the Program is terminated, any Points in your account will automatically expire. Barkmall will notify you via email prior to making changes to these Barkmall Rewards Terms.

    It is your responsibility to check or review these Barkmall Rewards Terms from time to time to keep informed of any changes. In the event that the Barkmall Rewards Terms of the Program change, you may choose to cancel your Membership through your Membership profile or by sending an email to help@barkmall.com.

Limitation of Liability

  • 9

    To the fullest extent permitted by law, Barkmall will not be liable for any damages of any kind arising out of or in connection with your participation or Membership in the Program, including damages arising out of changes to or termination of the Program or as a result of you redeeming and/or using a Reward. This applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

    To the fullest extent permitted by law, the limitations on Barkmall's liability set forth herein shall apply whether for breach or repudiation of contract, or whether in tort, civil liability by way of negligence, gross negligence, strict liability, or otherwise, even if advised of the possibility of such damage. By agreeing to these Barkmall Rewards Terms, you willingly agree that you have relinquished your right to seek these damages from Barkmall and that this is a reasonable allocation of risk.

    Certain legislation, including the Control of Exemption Clauses Ordinance, may impose consumer guarantees or imply warranties or conditions or impose obligations upon Barkmall which cannot be excluded, restricted or modified or cannot be excluded, restricted or modified except to a limited extent. These Terms must be read subject to these statutory provisions.

Intellectual Property

  • 10
    Intellectual property rights (including, without limitation, copyright, trademarks, patents, design rights and all other forms of intellectual property rights existing in the world) of all Program content and all software used in connection with the Program is the property of and are owned by or licensed to Barkmall or its affiliates. Nothing in these Barkmall Rewards Terms constitutes a transfer of any intellectual property rights. Unless otherwise indicated on a particular part of the Program materials, permission is granted to electronically copy and to print in hard copy portions of the Program materials for the sole purpose of accessing the Program and the services provided therein for personal use. Any other use of Program materials - including reproduction, modification, distribution, republishing, transmission, display or performance - without the prior written permission of Barkmall is strictly prohibited.

Applicable Law

  • 11
    The Program and these Barkmall Rewards Terms are governed by the laws in Hong Kong SAR, without giving effect to any principles of conflicts of laws. You hereby consent to the exclusive jurisdiction of courts located in Hong Kong SAR in all disputes arising out of or relating to these Barkmall Rewards Terms or the Program.

Additional Information on the Program

Barkmall Rewards Frequently Asked Questions

Hey pet-parents! Welcome to the Barkmall Rewards Program. From now on, upon joining the program you will get rewarded for every purchase you make (yes, really, we made it pawssible). It’s our way of showing how much we appreciate you and your dedication to your furry loved ones. The more you spend the more you earn, it’s a win win situation! You can earn points for a number of activities, such as referring friends, following us on social, and so much more. The Points can be used to earn discounts or redeeming rewards.

How do I join?
If you have already registered for a Barkmall account, you are automatically enrolled. Otherwise, signup at the top of this page!
How do I earn points?
It’s really easy. You can earn points by signing up (done!), referring friends and making purchases, and those points would automatically show up in your account. To see all the ways you can earn points, click the “Earn Points” tab in the menu.
How do I view my point balance?
Check out your point balance in the top bar of every page.
How do I redeem my points for Barkmall goods?
Select the tab called “Get Rewards”, located in the Barkmall Rewards section of your account. Here you'll see all the reward levels available. If you have enough points, you can redeem a reward and use that reward at checkout.
Is there a limit to the number of points I can earn?
No, this is yours for the taking! The more you buy and share, the more you earn. Just remember that your points expire after 12 months of inactivity.
Does my Barkmall Rewards tier ever change?
Barkmall Rewards tiers reset every 12 months from the date that the level was reached if you do not reach the required spend to maintain the threshold. For example, if you are a Insider ($10,000 threshold), and reach that level on January 1st, you have until January 1st the following year to reach the qualified spend level amount ($10,000) again – or your tier will reset to a Furry Lover. When you move up a tier, that erases your previous “earn date” and replaces it with the new date when you reached the newest tier. You have 12 months to maintain that newly acquired tier.
What do the 'approved', 'pending' and 'cancelled' statuses mean?

Approved: You earned these points which can be redeemed on rewards immediately.

Pending: These points are on hold until those are verified before you can redeem them. This typically applies to purchases and referrals. In 7 days, you should be able to see these points as approved.

Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled).

What happens if a friend I refer cancels or returns their order?
Unfortunately, your pending points will become 'cancelled' and will be removed from your account.
Why did my account balance go down?
It means you, or someone you referred, cancelled or returned a purchase. Remember your points may have also expired after 1 year.
How do I get points for following on social media?
Simply log in to your account and go to the Barkmall Rewards dashboard. Select the tab “Earn Points” and click on any of the social media outlets you wish to follow. Log in to that platform and “like” or follow us! If you already follow us, simply unfollow then follow again to get points for the action.
I completed an activity but didn't earn points!
Don’t worry! It can sometimes take a few minutes for us to process your activity and provide your points. If it takes longer than 7 business days, let our customer care team know by the online chat or by emailing us at customercare@barkmall.com.
Can I use my points during checkout?
Yes, but you must log in first. Otherwise, you must redeem your points for a voucher, which can then be applied during checkout. You can redeem your points in your rewards dashboard.
How do I leave the program?
We’ll be sad to see you go, but, If you no longer wish to earn points, please reach out and ask to be removed from the program by contacting us at customercare@barkmall.com. In doing so, you will lose any points you have accrued which will not be redeemable anymore.
What happens if I leave and decide to join again?
We'd love have you return! Just click “Join Now” on the Barkmall Rewards page! Sadly, your point total will begin from zero (so give some serious thought before leaving in the first place!)
How can I share my referral URL?
You can share your URL however you see fit with the exception of coupon or deal sites. We love seeing pet-parents share their link on their blogs or social media profiles! You can find your URL after signing into your Rewards dashboard.
What happens if I redeem a reward and then return that purchase? Do I get my reward/points back?
Once your points have been used, they will not be re-issued.
Is there a limit to how many points I can use at one time?
No, you can use however many points you have. Go for it!
What are redeemable vouchers?
A redeemable voucher is a discount code for an amount off your purchase. To redeem, these voucher codes should be applied in the “discount code” section during checkout. Vouchers may not be combined or used with other discount codes.
How do I get my birthday rewards?
You will automatically receive your birthday points in your account, provided you hold a valid account at the time of your birthday and your birthday date is entered.
How do I get points for writing a review?
You will receive a product review email 15 days after making an online purchase. After responding to the review email, points will be applied to your account within the next 7 business days.
Where can I send my questions, concerns, or compliments?
We always love hearing from you. You can either contact our site’s chat or send us an email at customercare@barkmall.com.

Terms and Conditions for Bark Mall Dollar (Rewards) and Promotion Codes, Coupon Codes and Coupons

Mall Dollar (Rewards)

  • 1
    Through our site shopping, you might be eligible for a rebate of 1% of net payment of each order (“Bark Dollar (Credits)”). The merchandise with Bark Dollar (Credits) will be clearly indicated with the rate of rebate. Net payment shall mean the amount after deduction of, where applicable, Bark Dollar (Credits) and any other promotional offer or rebate given by Barkmall Mall or the suppliers.
  • 2
    Bark Dollar (Credits) is only applicable for any purchase at our site.
  • 3
    Unless otherwise specified, Bark Dollar (Credits) is valid for three (3) months.
  • 4
    Bark Dollar (Credits) is neither transferable nor redeemable for cash.
  • 5
    Bark Dollar (Credits) is not applicable for the payment of delivery charge.
  • 6
    Bark Dollar (Credits) accumulated will be cancelled when your user account is terminated.

Promotion Codes, Coupon Codes and Coupons

  • 7
    Promotion codes, coupon codes and coupons offered by us shall only be applicable for one-off purchase at our site subject to special terms and conditions.
  • 8
    Promotion codes, coupon codes and coupons are neither refundable nor redeemable for cash. Any unused amount will be forfeited.
  • 9
    If your order is cancelled for whatever reason or is eligible for a refund, any promotion codes, coupon codes or coupons used in that order shall be forfeited without any refund or compensation.
  • We reserve the right to terminate or vary the above offers from time to time without providing any prior notification. In the event of any dispute, our decision shall be final and conclusive.

    These terms and conditions form the integral part of the General Terms and Conditions.

    Last Updated: 10 November 2021