1. Membership & Eligibility
The Barkmall Rewards Program ("Program") is a rewards program offered by Furrytails Limited ("Barkmall") to its customers resident in Hong Kong SAR only. Membership to the Program ("Membership") is limited to individuals only and is limited to one account per individual. Employees, officers, directors, agents and representatives of Barkmall and its affiliates are eligible for Membership but may be excluded from certain promotions. You must be age 18 years or older and a legal resident of Hong Kong SAR to be eligible for Membership. By submitting an application for Membership in the Program, you agree to be bound by these terms and conditions ("Barkmall Rewards Terms"). Registering a valid account is necessary to become a member. Affiliates of Barkmall may also have similar customer programs; Membership in the Program does not confer any rights or benefits in the program of any other Barkmall affiliate.
2. Earning and Redeeming Program Rewards
Under the Program, you earn three (3) Barkmall Rewards point (“point”) at the rate specified on the Program website when you purchase merchandise (excluding the purchase of e-gift cards, gift cards and shipping costs) in the site. Points may be redeemed for rewards ("Rewards") subject to these Terms and further details set out on https://www.Barkmall.com/pages/barkmall-reward (the “Program Website”).
Details of the Rewards available and how to redeem these Rewards are on the Program Website at, including any limits or conditions on redeeming Rewards. Subject to the termination provision of these Barkmall Rewards Terms, points expire after 12 months of inactivity (earn or redemption). Points may be redeemed for Rewards to be determined by Barkmall in its sole discretion; provided, however, that in order to redeem your points for any Reward, you must (i) accumulate a minimum number of points as established by Barkmall; and (ii) make an additional purchase of merchandise from Barkmall at the time that you redeem your points. Program members are able to redeem no more than one of each Reward per transaction. Points have no cash value and can only be redeemed for Rewards. Barkmall may, in its sole discretion, allow points to be redeemable for other items of merchandise from time to time. However, points are never redeemable for cash.
Rewards are available with point redemption while supplies last and substitutions by Barkmall may occur. If your online order is not completed during the same visit, any Rewards placed in your shopping basket will be removed and may no longer be available. You are not required to redeem a Reward during checkout. Due to the limited nature of the Rewards, we regret that we are unable to reship Rewards if they arrive damaged, if you received the wrong one or if one is missing from your order. In the event a Reward arrives damaged, you received the wrong one, or one is missing from your order, please contact Barkmall customer service for points to be credited back into the member’s account. Otherwise, Rewards may not be returned or exchanged. If a Reward becomes unavailable for reasons beyond Barkmall's control, Barkmall may substitute a Reward of equal or greater value. Rewards are shipped with merchandise purchases ONLY. The retail value of the Reward does not count toward Barkmall’s free shipping threshold.
3. Barkmall Rewards Insider Tier
Barkmall Rewards Insider status is the most basic rewards tier conferred on those registered to Barkmall Rewards members without a minimum spend and up to a spend a minimum of HK$10,000 on merchandise (excludes the purchase of e-gift cards, gift cards, taxes and/or shipping) online within 365 days from their first purchase. Barkmall Rewards Insider status is valid for 365 days from the date the Program member qualifies; after that, annual requalification is required. Barkmall may, in its sole discretion, alter, limit, or modify the Barkmall Rewards Insider program rules, regulations, benefits, eligibility for membership, or any other feature of the Barkmall Rewards Insider program, and may terminate the Barkmall Rewards Insider program at any time in its sole discretion, by giving reasonable notice on the website and/or by email. Please check the website regularly for updates.
4. Barkmall Rewards VIP Tier
Barkmall Rewards VIP status is conferred on those registered Barkmall Rewards members who spend a minimum of HK$10,000 on merchandise (excludes the purchase of e-gift cards, gift cards, taxes and/or shipping) online within 365 days from their first purchase. Barkmall Rewards VIP status is valid for 365 days from the date the Program member qualifies; after that, annual requalification is required. Barkmall may, in its sole discretion, alter, limit, or modify the Barkmall Rewards VIP program rules, regulations, benefits, eligibility for membership, or any other feature of the Barkmall Rewards VIP program, and may terminate the Barkmall Rewards VIP program at any time in its sole discretion, by giving reasonable notice on the website and/or by email. Please check the website regularly for updates.
5. Barkmall Rewards Premier Tier
Barkmall Rewards Premier status is conferred on those registered Barkmall Rewards members who spend a minimum of HK$20,000 on merchandise (excludes the purchase of e-gift cards, gift cards, taxes and/or shipping) online within 365 days from the time of qualification of the Barkmall Rewards Premier status. Barkmall Rewards Premier status is valid for 365 days from the date the Program member qualifies; after that, annual requalification is required. Barkmall may, in its sole discretion, alter, limit, or modify the Barkmall Rewards Premier program rules, regulations, benefits, eligibility for membership, or any other feature of the Barkmall Rewards Premier program, and may terminate the Barkmall Rewards Premier at any time in its sole discretion, by giving reasonable notice on the website and/or by email. Please check the website regularly for updates.
6. Other Offers
Membership in the Program may entitle you to various offers ("Offers") in addition to Rewards. The details of these Offers are set out from time to time on the Program Website. Details and terms of any Offers as set out on the Program Website are valid for a calendar year unless otherwise specified on the Program Website.
8. Changes, Termination & Removal From Program
If for any reason this Program is not capable of running as planned (including in the event of fraud or attempted fraud), Barkmall reserves the right in its absolute discretion to modify the terms of the Program including the Rewards and these Terms, or to suspend or terminate the Program. In the event of such modification, suspension or termination, Barkmall will notify the members of the Program via email, as well as by communicating this on our website. Members will not receive any compensation from Barkmall in the event of modification or suspension of the Program.
Any abuse of the Program, failure to follow any terms of the Program, Membership inactivity for more than 12 months, any misrepresentation or any conduct detrimental to the interests of Barkmall, or fraud or attempted fraud, may subject members to Membership revocation and will affect eligibility for further participation in the Program.
Membership is non-transferable and Membership purchases must be made by the member. If your Membership is revoked or otherwise cancelled (whether by you or Barkmall in accordance with these Barkmall Rewards Terms), or if the Program is terminated, any Points in your account will automatically expire. Barkmall will notify you via email prior to making changes to these Barkmall Rewards Terms.
It is your responsibility to check or review these Barkmall Rewards Terms from time to time to keep informed of any changes. In the event that the Barkmall Rewards Terms of the Program change, you may choose to cancel your Membership through your Membership profile or by sending an email to email@example.com.
9. Limitation of Liability
To the fullest extent permitted by law, Barkmall will not be liable for any damages of any kind arising out of or in connection with your participation or Membership in the Program, including damages arising out of changes to or termination of the Program or as a result of you redeeming and/or using a Reward. This applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
To the fullest extent permitted by law, the limitations on Barkmall's liability set forth herein shall apply whether for breach or repudiation of contract, or whether in tort, civil liability by way of negligence, gross negligence, strict liability, or otherwise, even if advised of the possibility of such damage. By agreeing to these Barkmall Rewards Terms, you willingly agree that you have relinquished your right to seek these damages from Barkmall and that this is a reasonable allocation of risk.
Certain legislation, including the Control of Exemption Clauses Ordinance, may impose consumer guarantees or imply warranties or conditions or impose obligations upon Barkmall which cannot be excluded, restricted or modified or cannot be excluded, restricted or modified except to a limited extent. These Terms must be read subject to these statutory provisions.
10. Intellectual Property
Intellectual property rights (including, without limitation, copyright, trademarks, patents, design rights and all other forms of intellectual property rights existing in the world) of all Program content and all software used in connection with the Program is the property of and are owned by or licensed to Barkmall or its affiliates. Nothing in these Barkmall Rewards Terms constitutes a transfer of any intellectual property rights. Unless otherwise indicated on a particular part of the Program materials, permission is granted to electronically copy and to print in hard copy portions of the Program materials for the sole purpose of accessing the Program and the services provided therein for personal use. Any other use of Program materials - including reproduction, modification, distribution, republishing, transmission, display or performance - without the prior written permission of Barkmall is strictly prohibited.
11. Applicable Law
The Program and these Barkmall Rewards Terms are governed by the laws in Hong Kong SAR, without giving effect to any principles of conflicts of laws. You hereby consent to the exclusive jurisdiction of courts located in Hong Kong SAR in all disputes arising out of or relating to these Barkmall Rewards Terms or the Program.
12. Additional Information on the Program
If you have any questions regarding the Program, you may email firstname.lastname@example.org.
Barkmall Rewards Frequently Asked Questions
Hey pet-parents! Welcome to the Barkmall Rewards Program. From now on, upon joining the program you will get rewarded for every purchase you make (yes, really, we made it pawssible). It’s our way of showing how much we appreciate you and your dedication to your furry loved ones. The more you spend the more you earn, it’s a win win situation! You can earn points for a number of activities, such as referring friends, following us on social, and so much more. The Points can be used to earn discounts or redeeming rewards.
Approved: You earned these points which can be redeemed on rewards immediately.
Pending: These points are on hold until those are verified before you can redeem them. This typically applies to purchases and referrals. In 7 days, you should be able to see these points as approved.
Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled).